WhatsApp Business Solutions
Go beyond basic chatbots. I build complete WhatsApp Business API solutions -- from broadcast campaigns and order notifications to customer support automation, conversational commerce, booking reminders, and payment collection. Everything your business needs to sell, support, and grow on WhatsApp.
How It Works
WhatsApp Business API Flow
Services
WhatsApp Business Solutions
Six specialized services covering every way your business can use WhatsApp to sell more, support better, and automate operations.
Broadcast Campaigns
- Bulk promotional messages to opt-in customer lists
- Audience segmentation by purchase history and behavior
- Pre-approved message templates (Meta compliant)
- Campaign analytics: open rates, click-throughs, conversions
Order & Shipping Notifications
- Automated order confirmation messages
- Real-time shipping and tracking updates
- Delivery confirmation and feedback requests
- Integration with your e-commerce platform or OMS
Customer Support Automation
- AI-powered 24/7 FAQ and inquiry handling
- Natural language understanding with your brand voice
- Smart escalation to human agents with full context
- Conversation analytics and satisfaction tracking
Conversational Commerce
- Product catalog browsing directly in WhatsApp
- AI-powered product recommendations based on needs
- Cart building and order placement via chat
- Abandoned cart recovery messages
Appointment & Booking Reminders
- Automated booking confirmations and reminders
- Reschedule and cancellation handling via chat
- Calendar integration (Google Calendar, Calendly, etc.)
- No-show reduction with multi-touch reminders
Payment Collection
- Invoice delivery and payment links via WhatsApp
- Automated payment reminders for overdue invoices
- Payment confirmation and receipt generation
- Integration with Stripe, PayPal, or local payment processors
Scope & Pricing
Every Project Is Different
I scope every engagement individually based on your data, goals, and timeline. No cookie-cutter packages — just a solution built around what you actually need.
Data Volume
Number of SKUs, pages, or data points to process drives the scope of the project.
Delivery Format
Raw CSV, live dashboard, API integration, or automated reporting — each has different complexity.
Ongoing Support
One-time delivery versus ongoing monitoring, maintenance, and iteration on results.
Full-Featured Bot
What I Build
A WhatsApp bot isn't a simple auto-responder — it's a complete customer experience running on the world's most popular messaging platform. Here's everything I build.
Conversational Flows
Natural language understanding with multi-turn conversations that feel human — not robotic decision trees that frustrate customers.
- Intent detection for common customer queries
- Multi-turn context management (remembers conversation)
- Graceful fallback to human agent when needed
Product Catalog Integration
In-chat product browsing, search, and recommendations — customers explore your catalog without leaving the conversation.
- Product catalog sync from your e-commerce platform
- In-chat search with rich product cards
- Personalized recommendations based on conversation
Order Management
Order status tracking, return requests, and shipping updates delivered proactively — customers get answers without waiting for an agent.
- Real-time order status lookup by order number
- Automated return/exchange initiation flow
- Proactive shipping update notifications
Lead Qualification
Automated customer intake that asks the right questions, qualifies leads, and routes hot prospects to your sales team instantly.
- Structured intake questionnaire customized to your business
- Lead scoring based on responses and engagement
- Instant routing to human agent for qualified leads
Multi-Language Support
Automatic language detection and response in Spanish, English, and other languages — serving your entire customer base naturally.
- Automatic language detection from first message
- Native-quality responses in each supported language
- Seamless language switching mid-conversation
Analytics Dashboard
Conversation metrics, resolution rates, peak hours, and customer satisfaction — data that helps you improve the bot and your business.
- Real-time conversation volume and topic tracking
- Resolution rate and average handling time metrics
- Customer satisfaction scoring with feedback collection
Process
How It Works
Discover
We map your customer journey and identify which WhatsApp services will have the highest impact on your revenue and operations.
Build
I set up the WhatsApp Business API, design message templates, build automation flows, and integrate with your existing systems.
Test
Internal beta with real conversation scenarios, edge cases, and compliance review before going live with real customers.
Launch & Optimize
Go live with analytics tracking, then continuously optimize message templates, flows, and AI responses based on real performance data.
Deep Dive
Expert Insight
WhatsApp Business API: What You Need to Know
WhatsApp Business API is different from the WhatsApp Business App. The API supports automation, webhooks, and programmatic message sending -- but it requires approval from Meta and must go through an official Business Solution Provider (BSP). Messages are categorized as user-initiated (free within 24-hour window) or business-initiated (requires pre-approved templates, costs a small per-message fee depending on region).
The 24-hour rule is critical: once a customer messages you, you have 24 hours to respond freely. After that window closes, you can only send pre-approved template messages. This means your bot needs to resolve issues quickly or escalate before the window closes.
I handle all of this for you -- let's talk.
Compliance: Don't Get Your Number Banned
WhatsApp assigns a quality rating (Green, Yellow, Red) based on user block/report rates. Drop to Red and your messaging limits get restricted -- or your number gets banned entirely. Keep quality high by: only messaging opted-in users, providing value in every message, including easy opt-out options, and responding to complaints within 24 hours. In Latin American markets especially, WhatsApp is the primary business communication channel -- losing access means losing customers.
I handle all of this for you -- let's talk.
Broadcast vs. Spam: The Line That Matters
Broadcast campaigns are incredibly powerful when done right -- open rates of 90%+ compared to 20% for email. But the line between a valuable broadcast and spam is clear: opt-in consent, relevant segmentation, and genuine value. A flash sale to customers who bought similar products? That's value. A mass blast to everyone in your database? That's how you get banned. I build proper opt-in flows, segment your audience intelligently, and ensure every message earns its place in your customer's inbox.
I handle all of this for you -- let's talk.